The Community YMCA


    Job Locations US-NJ-Matawan
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    # of Openings
    Entry Level
  • Overview

    The Front Desk Receptionist oversees the efficient and smooth day-to-day operations of a busy counseling and social service office while performing a range of daily duties. The position is responsible for providing general administrative duties for the branch’s operations, such as outpatient billing, invoicing, filing, scheduling, phone and fax intakes and answering and routing calls.


    • Greets visitors, answers telephones, provide information about all activities and programs.
    • Financial development including outpatient billing and posting of payments. Process all insurance claims including research of denials from all insurance companies.
    • Establish and maintain all agency files, program folders, forms and packets.
    • Complete phone and fax client intakes.
    • Determine caller needs and refer out as required.
    • Perform other assigned tasks.

    YMCA Compentencies:

    • Accepts and demonstrates the Y’s values
    • Works effectively with individuals of different backgrounds, opinions and perceptions, including Outpatient clients, staff and referral sources. 
    • Ensures a high level of service with a commitment to improving lives
    • Demonstrates an openness to change, and seeks opportunities in the change process.
    • Builds rapport and relates well to others.


    • Must have excellent communication skills, both verbal and written.
    • Experienced in a busy office environment with a high call volume.
    • Ability to convey accurate information about the agency and its services.
    • General knowledge of good office practices.
    • Must be proficient in Microsoft Office programs (Word, Excel, Outlook)
    • Must be available to work the following schedule: Monday –Thursday and Saturday

    This job description is not intended to be all-inclusive. It is understood that the employee will also perform other reasonable related business duties as requested. This job description does not constitute an employment agreement between employer and employee and is subject to change by the employer as needs of the employer and requirements of the job change.




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