The Community YMCA

Program Supervisor -Family Care & Child Visitation

3 months ago(9/27/2017 1:02 PM)
Job ID
# of Openings


The Program Supervisor oversees the operation of the Family Care Program and Child Visitation Services composed of the 6 full-time staff, 2 part-time staff, and per diem employees.


The function of the Program Supervisor is to manage various aspects of the program, including hiring, generation and assignment of referrals, monitoring levels and quality of service, and building positive community relationships through ongoing collaboration and communication with relevant professionals and agencies.


Knowledge and expertise in crisis intervention, cognitive/behavioral skills, communication skills and program administration is preferred.



  • Make recommendations for services and case direction
  • Maintain confidentiality as required by law
  • Take responsibility for improving personal clinical skills and utilizing supervision process
  • All supervisor-worker contacts strengthen and expand a broad range of intervention skills and include direct instruction, problem solving, modeling and role play
  • Accompany workers to sessions and provide performance feedback as necessary
  • Attend clinical supervision and clinical meetings regularly, and advises the Partnership Program Manager and Director of DCP&P Services of any program issues 


  • Establish and maintain positive working relationships with referring Agency, Clinical Supervisors, personnel and community agencies
  • Maintain a mutually supportive atmosphere among team members and throughout the agency
  • Supervise staff in maintaining case records to YMCA, Medicaid, and good practice standards
  • Available by cell phone for as needed staff supervision
  • Run weekly group and monthly individual supervision for all Child Visitation Workers
  • Provide as needed supervision for Family Care staff
  • Maintain required program level of service while meeting contract requirements and paying special attention to utilization of authorizations to maximize revenue
  • Responsible for the accuracy and completion of all statistics, reports and information sent to the State
  • Review all program feedback from client and referral source satisfaction surveys
  • Recruit, interview, role play, hire, train, and provide ongoing professional development for Per Diem and Child Visitation staff
  • Conduct performance reviews
  • Ensure all required maintenance is performed on staff assigned agency vehicles
  • Have a thorough knowledge of Monmouth County services
  • Participate in Annual Campaign
  • Complete miscellaneous projects or tasks as assigned by management
  • Demonstrate proficiency in the use of the Electronic Health Record

YMCA Compentencies:

  • Relationship:
    1. Ability to build relationships with staff, families, and DCP&P workers.
    2. Ability to creative a positive and supportive atmosphere for learning and relationship-building.
    3. Proven track record of working effectively with people of different backgrounds.
  • Communication:
    1. Communicates needs and goals effectively to team members
    2. Writes in a clear, concise, and logical fashion to ensure understanding.
    3. Tells stories of the Y’s cause and impact in the community.
    4. Listens actively by asking open ended questions.
  • Developing others:
    1. Proactively shares information, advice, and suggestions to help others be more successful
    2. Shares experiences and provides training to assist others with their development.
    3. Ensures appropriate fit when recruiting and hiring.
  • Decision Making:
    1. Learns from experience and applies what is learned to new situations.
    2. Makes sound decisions/judgments based on input from others, data, and feedback.
    3. Thinks several steps ahead to anticipate likely outcomes and decide on the best course of action.
    4. Is able to analyze, comprehend, and articulate the operational goals and strategies developed by others.
  • Project Management:
    1. Possesses superior organizing ability.
    2. Clarifies performance goals and expectations; plans and organizes work responsibilities.
    3. Assists individuals and teams, as necessary, in setting realistic goals.
  • Quality Results:
    1. Delivers a high-value experience to children and families served
    2. Monitors own performance against standards and takes quick and appropriate actions to stay on course
    3. Holds staff accountable for high-quality and timely results


  • The Program Supervisor must possess Master’s Degree in Social Work or related field.
  • The Program Supervisor must possess a New Jersey master’s level license (LSW, LAC) to practice counseling. Preference will be given to candidates that possess a clinical level license (LCSW, LPC).
  • The Program Supervisor must have a minimum of 3 years’ experience working with families & children.
  • Ability to relate to and engage multi-problem families
  • Must possess a valid New Jersey driver’s license and a safe driving record with vehicle availability
  • Must demonstrate a high level of cultural competence, sensitivity and responsiveness
  • Must possess strong communication, writing and time management skills
  • Must be physically able to lift small children and car seats
  • A safe driving record
  • Ability to work in a team-oriented environment


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