The Community YMCA

Senior Membership Director

US-NJ-Red Bank
1 month ago
Job ID
2017-1073
# of Openings
1
Category
Management

Overview

This position supports the work of the Community YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

This Senior Director will oversee membership and marketing, with a strong focus on sales. The Senior Director leads a culture of service excellence and is responsible for coaching and developing two Associate Membership Director. The Senior Director will foster positive relationships with volunteers and with the community. Participates in volunteer and staff development, financial development, community relations and collaborations with community agencies.

 

Responsibilities

  • Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. 
  • Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
  • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  • Leads assigned aspects of the fund-raising campaign.
  • Participates in staff meetings and/or related meetings.

 

  •  Performs other duties as assigned

YMCA COMPETENCIES (Team Leader):

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

  • Bachelor's degree in related field preferred or equivalent combination of education and experience.
  • Previous supervisory experience in customer service preferred.

 

  • Proven excellence in membership sales, promotions, and events.
  • Experience using Daxko Operations software preferred but not required. Proficiency will become a priority of the position.
  • Ability to relate effectively to diverse groups of people from all social and economic segments
    of the community.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment. 
  • The employee must occasionally lift and/or move up to 10 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.

 

 

 

 

 

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